Help & commands

Configure Case for this server.

Send the Case ticket panel.

Claim the current Case and assign it to yourself.

Unclaim the current Case so another staff member can take it.

Close the current Case and save its transcript.

Add a member to the current Case.

Remove a member from the current Case.

Rename the current Case.

Set the current Case priority.

View Case settings for this server.

Generate a transcript of the current Case.

Generate the improved HTML/TXT transcript without closing.

Explain Case transcript formats.

Show detailed information about the current Case.

Add a private staff note to the current Case.

View staff notes for the current Case.

Delete all staff notes on this Case.

Add a tag to the current Case.

Remove a tag from the current Case.

View tags on the current Case.

Create a Case ticket for another member.

Prevent a member from opening tickets.

Enforce the blacklist against currently open Cases.

Remove a member from the ticket blacklist.

Check whether a member is ticket-blacklisted.

Lock the current Case so the opener cannot send messages.

Unlock the current Case for the opener.

Ping the ticket opener with a support reminder.

Transfer a claimed Case to another staff member.

Mark the current Case as open again.

Show the current Case status.

Show who opened the current Case.

Show who currently owns the Case.

Show how long ago this Case was opened.

Show ticket statistics for this server.

List recent open tickets.

Find a member's open Case.

Count a member's recorded tickets.

Rename this Case using the opener's current name.

Set slowmode for the current Case.

Archive the current Case without deleting it.

Export ticket details as JSON.

List members with explicit access to this Case.

Show the configured ticket category.

Show the configured ticket logs channel.

Force-claim the current Case even if someone else owns it.

Quickly set Case priority to Low.

Quickly set Case priority to Normal.

Quickly set Case priority to High.

Quickly set Case priority to Urgent.

DM the ticket opener from Case.

Mention the configured support role in this Case.

Post a standard waiting-for-response reminder.

Mark this Case as resolved without closing it.

Mark this Case as pending.

Mark this Case as open.

Show the exact Case creation timestamp.

Show the Case/channel ID.

Set the current Case channel topic.

Delete a number of recent messages in this Case.

Give a role access to the current Case.

Remove a role's explicit access to this Case.

Create a linked duplicate Case channel.

Move this Case to another category.

Show the current Case channel name.

Show quick guidance for ticket users.

Configure the Case staff application system.

Post the staff application panel.

Show information about the application in this channel.

Accept the application in this channel.

Deny the application in this channel.

Close and delete an application channel.

List recent applications.

Show application statistics.

Block a member from applying.

Allow a blocked member to apply again.

Reset a member's open application.

Show quick guidance for applicants.

Preview the application panel privately.

Show the configured support role.

Show information about Case.

Check Case latency.

Show basic server information.

Show information about a member.

Show information about a role.

Show information about a channel.

Show the current Case build.

Learn what Case can do.

Show the important permissions Case needs.

Run a quick Case configuration health check.

Check whether Case has key server permissions.

Preview the ticket panel privately.

Show a compact summary of Case configuration.

Show Case command categories.