Case Terms of Service
Effective 3 September 2026 · These terms govern use of the Case bot, website, dashboard and related services.
1. About these Terms
These Terms of Service govern access to and use of Case, including the Case Discord bot, website, dashboard, ticket tools, application tools, transcripts, moderation features, audit tools, integrations, and related services.
By authorizing Case, signing in to the dashboard, accepting these Terms, configuring a server, or otherwise using Case, you agree to these Terms to the extent permitted by applicable law.
If you use Case on behalf of a Discord server, community, organization, team, or other group, you represent that you have authority to configure Case for that group.
If you do not agree to these Terms, do not use Case and remove or disconnect Case from servers you control.
These Terms are intended to operate together with the Privacy Policy and any notices shown inside Case.
2. Relationship with Discord
Case is an independent third-party application and is not Discord, Inc.
Case is not sponsored, endorsed, operated, or guaranteed by Discord unless expressly stated otherwise.
Discord and its products, services, names, trademarks, APIs, and platform remain subject to Discord's own terms, policies, and rules.
You remain responsible for complying with Discord's Terms of Service, Community Guidelines, Developer Platform rules where applicable, and server-specific rules.
A feature being technically available through Case does not mean Discord or applicable law permits every possible use of that feature.
3. Eligibility and authority
You may use Case only if you are legally permitted to use the service and the connected Discord account.
You must satisfy Discord's applicable minimum-age requirements and any higher minimum age required by law in your jurisdiction.
You may not falsely represent your identity, permissions, server ownership, staff role, or authority to act for another person or community.
Server administrators are responsible for deciding which staff members receive access to Case's dashboard and administrative functions.
You must promptly remove access from people who no longer need or are no longer authorized to use administrative Case features.
4. Discord authorization and permissions
Case may require Discord OAuth authorization and bot permissions to provide requested functionality.
You are responsible for reviewing requested permissions before authorizing Case.
Do not grant Case permissions that your server does not intend Case to use.
You may remove Case from a server or revoke applicable authorization using Discord's available controls.
Removing Case may cause server-specific features to stop functioning and may affect access to data that was available only through the connected server.
5. Server administrator responsibilities
Server owners and administrators control how Case is configured in their communities.
Administrators are responsible for selecting appropriate ticket categories, staff roles, dashboard users, logging destinations, application questions, moderation settings, and permissions.
Administrators must not intentionally configure Case to expose private ticket or application information to unauthorized people.
Administrators are responsible for reviewing staff access periodically and after role, ownership, or staffing changes.
Administrators should collect only information reasonably necessary for their community's support or application purpose.
Administrators are responsible for providing any additional notices or obtaining any additional consent required by laws that apply to their community.
Administrators must not use Case to evade Discord privacy, safety, permission, blocking, moderation, or security controls.
6. Tickets and support conversations
Case may create, manage, display, close, archive, or otherwise process Discord ticket channels when configured to do so.
Ticket messages may be displayed in the Case dashboard to authorized users for support and moderation purposes.
Authorized dashboard users may be able to send replies through the Case bot.
Messages sent through the dashboard are sent as Case rather than impersonating the Discord account of the dashboard user.
Dashboard users are responsible for messages they intentionally submit through Case.
Server administrators are responsible for ensuring ticket access is limited to appropriate staff and participants.
Users should avoid submitting passwords, authentication codes, financial account information, government identification numbers, protected health information, or other highly sensitive information in tickets.
7. Ticket transcripts
Case may generate ticket transcripts when a server enables or uses transcript functionality.
Transcripts can contain usernames, user identifiers, timestamps, message text, attachments or attachment references, staff actions, and ticket metadata.
A transcript may preserve information after the live Discord ticket channel is closed if retention is necessary for the configured support functionality.
Server administrators are responsible for deciding whether transcript functionality is appropriate for their community.
Public or shareable transcript links should be treated as sensitive and should be disclosed only to intended recipients.
Case may disable, expire, restrict, or remove transcript access for security, privacy, operational, or legal reasons.
8. Applications and forms
Case may process server-created application forms and answers.
Server administrators are responsible for the questions they configure and must avoid requesting information that they are not permitted or do not need to collect.
Case must not be used to collect protected health information, financial credentials, passwords, government authentication secrets, or similarly sensitive data except where expressly permitted by applicable platform rules and law.
Application answers may be visible to authorized reviewers selected by the server.
Acceptance, denial, role assignment, and reviewer decisions are decisions of the relevant server or staff and are not decisions made by Case itself.
9. Dashboard access and delegated users
Case may allow administrators to delegate dashboard capabilities to specific Discord users or server roles.
Delegated access can include viewing the dashboard, managing tickets, replying to tickets, managing applications, changing settings, or managing permissions.
The person granting access is responsible for selecting appropriate capabilities.
A delegated user must not attempt to exceed the access intentionally provided to them.
Case may deny, suspend, or revoke dashboard access when authorization cannot be verified or when access appears unsafe or abusive.
Dashboard access should never be shared by giving another person passwords, session cookies, OAuth tokens, or other authentication secrets.
10. Dashboard and bot audit logs
Case may record operational and security events to help administrators understand actions performed through the dashboard or bot.
Audit records may include a Discord user identifier, display or username, action type, target, event details, server identifier, and timestamp.
Audit logs are intended for security, support, accountability, troubleshooting, and administration.
Audit logs must not be used to harass, unlawfully profile, discriminate against, or track people for unrelated purposes.
Case may limit the amount of log history displayed or retained.
11. Moderation and language filtering
Case may provide profanity, harassment, discriminatory-language, or other content filters.
Filters are automated safeguards and are not guaranteed to detect every harmful message or avoid every false positive.
A blocked dashboard message may be prevented from being sent to Discord.
Existing Discord messages may be censored or masked in dashboard views without modifying the original Discord message.
Server administrators remain responsible for their own moderation policies and decisions.
You may not intentionally bypass Case filters to send prohibited, abusive, unlawful, or harmful content.
12. Prohibited uses
You may not use Case for unlawful, fraudulent, deceptive, abusive, exploitative, or malicious activity.
You may not use Case to spam, raid, mass-harass, threaten, dox, stalk, or facilitate targeted abuse.
You may not use Case to scrape Discord, build unauthorized datasets, profile Discord users, or collect data unrelated to Case's stated functionality.
You may not use Case to sell, broker, license, or monetize Discord API data.
You may not use Case to circumvent Discord rate limits, permissions, privacy settings, bans, blocks, mutes, safety systems, or platform restrictions.
You may not probe, attack, overload, disrupt, reverse engineer, exploit, or obtain unauthorized access to Case infrastructure.
You may not upload malware or use Case to distribute malicious links, credential-stealing content, or harmful code.
You may not attempt to obtain another person's Discord password, token, session cookie, authentication code, or other credential through Case.
You may not use Case to impersonate another person or falsely imply that Case messages were personally authored by someone else.
You may not use Case to collect data about children below Discord's or applicable law's minimum age.
13. User-generated content
Users and server administrators remain responsible for content they submit, configure, transmit, or cause Case to process.
Case does not claim ownership of ordinary Discord user content merely because the service processes it.
You grant Case the limited rights reasonably necessary to receive, store, format, transmit, display, and otherwise process submitted content to provide the requested Case functionality.
You represent that you have the rights and permissions reasonably necessary for content you intentionally submit through the dashboard.
Case may restrict or remove content when reasonably necessary for safety, legal compliance, platform compliance, security, or operation of the service.
14. Security
Users must take reasonable steps to secure their Discord accounts and devices.
Do not share Case sessions, access tokens, bot tokens, OAuth secrets, or other credentials.
If you believe dashboard access or Case credentials have been compromised, stop using the affected session and contact the Case operator promptly.
Case may invalidate sessions, restrict access, rotate credentials, or temporarily disable functionality in response to suspected security incidents.
No internet-connected service can guarantee absolute security.
15. Availability and changes
Case may be changed, updated, redesigned, limited, interrupted, suspended, or discontinued.
Features may depend on Discord APIs, hosting providers, databases, networks, browsers, or other third-party systems outside Case's control.
Case does not guarantee uninterrupted, error-free, or permanently available service.
Maintenance, outages, Discord API changes, rate limits, platform enforcement, or infrastructure failures may temporarily affect Case.
Case may modify functionality to comply with Discord requirements, legal obligations, security needs, or technical limitations.
16. Data loss and backups
Case may use reasonable operational measures to protect service data, but no storage system is guaranteed against loss.
Server administrators should not treat Case as the sole permanent archive for information they are legally or operationally required to preserve.
Case may delete corrupted, unsafe, obsolete, or unnecessary records where permitted.
To the extent permitted by law, Case is not responsible for losses caused solely by Discord deletion, third-party outages, unauthorized administrator actions, or events outside Case's reasonable control.
17. Enforcement and suspension
Case may restrict, suspend, or terminate access for violations of these Terms, Discord requirements, applicable law, security threats, abuse, or conduct that creates material risk to users or the service.
Case may act without advance notice where immediate action is reasonably necessary to protect users, data, infrastructure, or legal compliance.
A server administrator may remove Case from their server at any time using Discord's available controls.
Termination does not create a right to continued access to dashboard features or data that Case is no longer permitted or required to retain.
18. Third-party services
Case relies on Discord and may rely on hosting, networking, database, monitoring, domain, security, or other service providers.
Third-party services have their own terms, policies, availability, and security practices.
Case is not responsible for a third party's independent service or conduct to the extent permitted by law.
Links to third-party sites are provided for convenience and do not necessarily constitute endorsement.
19. Intellectual property
Case's original software, dashboard design, branding, documentation, and service materials remain the property of their respective owner or licensors.
Discord trademarks and platform materials remain the property of Discord or their respective owners.
You may not falsely claim ownership of Case, remove proprietary notices where prohibited, or use Case branding to impersonate the official service.
Nothing in these Terms grants rights beyond those necessary to use Case as provided.
20. Feedback
If you voluntarily provide suggestions or feedback about Case, Case may use that feedback to improve the service without an obligation to compensate you, subject to applicable law.
Do not include confidential information or third-party secrets in feedback.
21. Disclaimers
Case is provided on an as-available basis to the maximum extent permitted by applicable law.
Case does not guarantee that automated moderation, permissions, logs, transcripts, or security controls will detect or prevent every mistake, abuse, or unauthorized action.
Server administrators should review important settings and decisions rather than relying blindly on automation.
Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded.
22. Limitation of liability
To the maximum extent permitted by applicable law, Case and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising solely from use of or inability to use Case.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms limits liability for fraud, intentional misconduct, or other liability that applicable law does not permit to be limited.
Users remain responsible for their own Discord server decisions, permissions, staff actions, content, and configuration.
23. Indemnity and responsibility for misuse
To the extent permitted by applicable law, a person or organization using Case is responsible for claims arising from their unlawful content, unauthorized configuration, misuse of Case, or violation of these Terms.
This section does not transfer obligations that legally remain with Case or its operator.
Nothing in these Terms overrides Discord's rules or applicable consumer, privacy, or data-protection law.
24. Privacy
Case's processing of personal data and Discord API data is described in the Case Privacy Policy.
The Privacy Policy forms an important part of understanding how Case operates.
You should read the Privacy Policy before enabling features that store ticket, application, transcript, or audit information.
25. Changes to these Terms
Case may update these Terms when functionality, law, security practices, Discord requirements, or business operations change.
The effective date and version identifier may be updated when a new version is published.
Case may require users to accept a new version before continuing to use protected dashboard features.
Continued use after a legally valid notice of updated Terms may constitute acceptance where permitted by law.
26. Severability and no waiver
If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Failure to enforce a provision immediately does not necessarily waive the right to enforce it later.
27. Contact and requests
Questions, privacy requests, security reports, and requests concerning Case data should be submitted through the official Case support method made available on the Case website or dashboard.
For privacy or deletion requests, provide enough information to identify the relevant Discord account or server while avoiding unnecessary sensitive information.
Case may need to verify identity or authority before acting on requests involving another person's data or a server's protected records.