Before using Case

Accept the Case Terms

Review the responsibilities below before continuing to Case.

✓

Account & dashboard accessYou are responsible for actions performed through your account and any access you delegate.

✓

Ticket & application dataOnly collect, view, store, or share information you are permitted to handle.

✓

Staff permissionsReview permissions and only give dashboard access to trusted people.

✓

Responsible configurationYou remain responsible for how Case is configured and used in your server.

✓ I have read and accept the Terms of Service and Privacy Policy I understand my responsibilities when using Case.

Discord support control center

Support that feels built for your server.

Case brings tickets, applications, transcripts, staff workflows and advanced server controls into one polished dashboard — without turning your Discord setup into a mess.

TicketsPanels, claiming, priorities & transcripts

ApplicationsForms, review stages & result automation

PersistentRailway-backed configuration and uploads

● Case connected

Workspace overviewSupport activity at a glance

LIVE

Total128

Open12

Claimed9

Apps24

Everything in one place

More control without a complicated dashboard.

Ticket Studio

Build ticket panels, choose server emojis, customize actions, forms, permissions, automations, routing and transcripts.

Application workflows

Run applications through private channels or DMs, create custom forms, assign reviewers and automate accepted roles.

Records & transcripts

Keep organized support history, searchable ticket records, transcript controls and audit-friendly staff workflows.

Staff permissions

Separate support, senior staff and administrator capabilities without exposing controls to the wrong roles.

Live activity

See ticket and application activity, dashboard notifications, status information and operational summaries.

Server-specific setup

Each Discord server keeps its own panels, categories, roles, settings and persistent artwork while Case stays consistent.